Privacy Policy

1. Introduction

Welcome to LabourSampark ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and mobile application (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information.

2. Information We Collect

2.1 Information You Provide

• Registration Information: Name, email address, phone number, address, profession, experience, skills, and other profile details
• Authentication: Passwords, security questions, OTP codes for two-factor authentication
• Payment Information: Payment method details (processed securely through payment gateways)
• Communication: Messages, inquiries, feedback, and support tickets
• Profile Content: Photos, certifications, documents, work history, and portfolio items
• Verification Documents: Aadhar number (encrypted), government IDs, licenses

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type, IP address, unique device identifiers
• Usage Data: Pages visited, search queries, time spent on pages, click-through rates, referring URL
• Location Data: Approximate location based on IP address (if you enable location services)
• Cookies & Tracking: Session cookies, preference cookies, analytics tracking

2.3 Third-Party Information

• Information from social media when you connect your account
• Data from background check providers (with your consent)
• Payment processor information

3. How We Use Your Information

We use collected information for the following purposes:

• Creating and managing your account
• Verifying your identity and background (for safety)
• Matching labourers with contractors and vice versa
• Processing payments and transactions
• Sending notifications, updates, and promotional content
• Improving our Platform and user experience
• Preventing fraud, abuse, and security incidents
• Complying with legal obligations
• Responding to your inquiries and customer support
• Conducting analytics and market research

4. Sharing Your Information

We may share your information in the following situations:

• With Other Users: Your profile information is visible to matching users (labourers/contractors)
• Service Providers: Payment processors, cloud storage, analytics providers, email services
• Legal Requirements: Law enforcement, government agencies when required by law
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other sharing when you explicitly permit

We do NOT sell your personal data to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Secure password hashing algorithms
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure API endpoints

Note: No method of transmission over the internet is 100% secure. While we use industry-standard protections, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access & Portability

You have the right to request and receive a copy of your personal data in a structured, commonly used format.

6.2 Correction & Update

You can update or correct your profile information anytime through your account settings.

6.3 Deletion

You can request deletion of your account and associated data. Some data may be retained for legal compliance.

6.4 Opt-Out

• Unsubscribe from marketing emails using the link in any email
• Disable cookies through your browser settings
• Adjust notification preferences in your account settings

6.5 Do Not Track

Our Platform does not currently respond to "Do Not Track" signals, but you can disable cookies in your browser.

7. Retained Information

We retain personal data as long as necessary to provide services and comply with legal obligations. Specifically:

• Account Data: Retained during account lifetime; deleted after account deletion (with exceptions)
• Transaction Data: Retained for 7 years for tax and compliance purposes
• Communication Records: Retained for dispute resolution purposes
• Cookies: Session cookies deleted after session; preference cookies retained per your settings

8. Third-Party Links

Our Platform may contain links to third-party websites and services that are not operated by LabourSampark. This Privacy Policy does not apply to third-party platforms, and we are not responsible for their privacy practices. Please review their privacy policies before providing any information.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with information, we will take steps to delete such information and terminate the child's account.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than India. By using LabourSampark, you consent to such transfers and processing under this Privacy Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or laws. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date. Your continued use constitutes acceptance of updates.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: